Customer Care Agents

Are you passionate about helping out customers? Join our team today as a Customer Care Agent. If interested send your application or CV to hr@cool.mt today.

Customer Care Agents

Would you like to be part of a Cool Team?

The Call Centre Agent will be mainly responsible for monitoring the live system while assisting with internal and external enquiries through phone calls, emails and social media messages.

S/he will also need to deal with queries related to the vehicle, traffic situation and diversions as well as driver availability. The call centre team shall refer to any car faults or damages to the Office Manager to be able to pursue further. The person will also be checking the fleet before and after every shift.

The selected candidate shall be familiar with a customer-facing environment and possess effective communication and writing skills both in Maltese and English. S/he must be well organized and able to work in a team. The selected candidate must also be IT proficient. Having worked in a similar environment would be considered an asset.

Our opening hours are 24/7 from Monday to Sunday. Call Centre Agents will be required to work on a full-time permanent basis with a roster from Monday to Sunday as per opening hours.

Requirements

  • Effective communication skills both in Maltese and English.
  • Proficient in IT
  • Well organized
  • Team Playr

If you are interested in working as a Customer Care Agent with Cool, send your application or CV to hr@cool.mt.

Apply now