Cool Ride-Pooling face masks

Face Masks are Mandatory to All Onboard

From the beginning of COVID-19 pandemic, our focus and priority has been and continues to be the health and safety of our employees, riders, and the community alike.

We would like to reassure all our employees and customers that since the beginning, we are closely monitoring the situation and any updates coming from the Health Authorities. We abide by Health Authorities’ guidelines and have the following safety measures taken into our operations:

• all our vehicles are equipped with either plastic shields or perspex in order to separate the driver and passengers;

• we clean and sanitise our vehicles frequently;

• in order to assure maximum safety, we require all on board, both riders, and drivers, to wear face masks; riders, who do not have a face mask, are not allowed onboard and have to pay the standard ride cancellation fee of €3.00.

Please be informed that riders are not allowed to attend the swab test using our service!

Please call 111 and they will advise you on how to get there. If you only need a lift, please respect other riders' health & safety, and book a private ride. Our private rides come at a slightly higher yet still affordable price: flat fee of €3.95 plus €0.85/kilometre.

We thank you for your understanding and cooperation. We continue to monitor the ongoing situation – and provide updates – based on official guidance from the Health Authorities.

Stay safe & take care,

Team Cool