Your Safety Is Our Top Priority
It’s our goal to ensure that every ride is safe, comfortable and reliable. We pride ourselves on providing you with first-rate rides.
Our Commitment To Safety
On the app you can see your driver’s contact information, and you can rate your driver and your ride at the end of your journey. Your feedback is invaluable to us as it ensures that we’re able to source the very best drivers to facilitate your needs.
Our support team allows you to contact us, either via text or email, and we can resolve any issues that you might have. Our customer service team offers you exceptional live support when and where you need it. We are available 24/7.
Driver Selection Process
Each one of our Cool drivers is screened before they are cleared to drive on our platform. We require that our drivers have no existing or pre-existing criminal records and that a full driving skills assessment has been successfully completed and passed.
Zero Tolerance Policy
Here at Cool, we operate a zero-tolerance policy when it comes to drug and alcohol misuse. If you suspect one of our drivers of intoxication, you can contact us directly through our live support team and we will deal with the situation immediately.
We have a one-of-a-kind insurance plan, which provides our drivers and riders with coverage in case of an accident.
To ensure safety, we have installed plastic or perspex shields in our vehicles. We clean and sanitise our vehicles frequently. We also require all on board, both riders, and drivers, to wear face masks.